Frequently Asked Questions
Everything you need to know about our premium food selections.
How do you ensure the freshness of your food products during shipping?
We use temperature-controlled packaging and expedited shipping methods to ensure that all perishable items arrive at your doorstep in peak condition.
Where are 138 Foods products sourced from?
We take pride in sourcing our ingredients from certified sustainable farms and local producers who meet our strict quality and safety standards.
What is your return policy for food items?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, our product range includes various options for gluten-free, vegan, and organic diets. Please check the individual product descriptions for detailed allergen information.
How can I track the status of my delivery?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.